Customer Service

Our goal is to provide a smooth, enjoyable shopping experience from the moment you visit our website to the day your order arrives at your home. Below you’ll find helpful information about support, returns, and after-purchase care.

1. Need Assistance?

Our customer care team is ready to help with:

  • Product recommendations
  • Order tracking
  • Delivery questions
  • Returns and exchanges
  • Warranty information

You can reach us at:
support@decor.com

Phone: (+45) 555 1212

2. Shipping Support

We offer reliable delivery nationwide and internationally.
You will receive tracking updates as soon as your order ships.

3. Returns & Exchanges

If an item doesn’t meet your expectations:

  • You can request a return within the allowed return period
  • Items must be unused and in original packaging
  • Refunds are processed once the item is received and inspected

Our team will guide you through the entire process.

4. Warranty & Product Care

Many of our products come with a manufacturer warranty.
We also provide guidance on caring for fabrics, wood finishes, lighting, and décor materials to ensure long-lasting beauty.

5. Order Issues

If your item arrives damaged or incorrect, notify us within 48 hours. We will arrange a replacement or refund as quickly as possible.

6. Feedback & Improvement

We value your feedback and continuously work to enhance our customer experience. If you have suggestions or comments, we’d love to hear from you.